Troubleshooting
This topic provides troubleshooting information. This information may
help you to resolve problems that may occur while you are setting up or
using RebelRAS. You should try to resolve problems using the following
information before calling Rebel.com's Technical Support. For information
about technical support options, see the NetWinder OfficeServer
Administrator's Manual.
If problems occur, they are usually connection issues between the remote
computer and NetWinder. For example, you may have problems dialing up to
NetWinder from a remote computer.
Checking the Modem Attached to the Remote Computer
- Ensure that the physical connections for the modem are secure.
- Verify that the modem attached to the remote computer is configured correctly.
For more information, see the documentation provided with the modem.
- Ensure that TCP/IP is installed and enabled on the remote computer, and
that it is the only protocol used over the PPP connection. For information
about installing and using network protocols, see your operating system
documentation.
Checking the Modem Attached to NetWinder
- Ensure that the physical connections for the modem are secure.
- Ensure that the "init" command defined for the RebelRAS connection is
correct. To verify this command, go to the RebelRAS Status page, and click
"Edit" for the connection. The init command is located in the "Modem Init
String" box.
- Ensure that the IP address you specified for the modem isn't used within
the NetWinder network. To verify this address, go to the RebelRAS Status
page, and click "Edit" for the connection. The IP address is located in
the "Modem IP Address" box.